Utility Assistance

Home Energy Assistance Program (HEAP)

HEAP APPLICATION PROCESS:
 
The agency must verify HEAP eligibility requirements verify means to secure proof of the accuracy of information given by household by obtaining more information from another source. The application process is designed to obtain information needed to decide eligibility and prevent duplication. The following information must be obtained along with a completed application: Picture ID for person applying for assistance, Social Security number for everyone in the household, current income of all persons in household 18 years and older, current home energy bill. A client file is established for each client including all needed information to process the application. All applicants’ approved or denial is based on meeting income requirements, after requirements are met, the applicants are notified in writing of the approval or denial status; then, payment is forwarded to the utility company.
See yellow highlighted section below to download an application.
 
Income Eligibility: (chart updated 01/04/2018)
For households required to apply for assistance on form DCO-9495, income eligibility will be determined by comparing the household's maximum countable income with the income eligibility chart below. The income eligibility limits are set at 60% of of the state's median income level.

 

Household (1)
Size
MCI (2)
Household (1)
Size
MCI (2)
1
1,595
11

4,509

2
2,086
12
4,601
3
2,577
13
4,693
4
3,067
14
4,785
5
3,558
15
4,877
6
4,049
16
4,969
7

4,141

17
5,061
8
4,233
18
5,153
9
4,325
19

          5,245

10

4,417

20
5,337
 
(1) For each additional household member over the household size of 20, add $92.00 to the maximum MCI shown for a household size of 20.
(2) MCI should not be rounded when using the eligibility chart. If the household's MCI is $.01 over the level shown for the household size, the household is ineligible for assistance (see section 6341 for procedures for income computation).
Information you must have to apply for HEAP Assistance:

1. Proof of all household income for the month prior to the month of application. This would include all check stubs, child support, unemployment compensation, housing utility assistance, SSI, SSA, TEA, VA and any retirement benefits. A current copy of income verification will be required with all applications.

2. Know the birth dates and social security numbers for all household members.

3. Have a copy of bill or shut off notice for which assistance is requested.

4. Have knowledge of resources such as amount of money in the bank, value of owned property, other assets, etc. Verification may be required.

5. Have current verification of any and all contributions from family and friends. If you have zero or inadequate income you will need written collateral statements verifying how you pay your bills.

6. Knowledge of where all household members are currently employed or where they were last employed and the date of last employment for all household members. Any unemployed household members 18+ must present verification of status of unemployment. For High School students 18 years or older a letter from the High School must be provided to verify their enrollment.

7. If both parents do not live in the home, you will need proof of whether or not child support is received.

8. If any subsidized housing is received, you will need proof of whether or not utility assistance is received.

9. An I.D. will be required for identification purposes of the person making application.

                                 Non Emergency HEAP will not prevent a shut-off.

 
 
Below is the application and common support documents that may be needed to process your application. The application is only available during program time frames. Local outreach staff will direct you as to what additional documents you may need.
 
 
 
 
 
 
 
 
 
The agency has up to 35 days to process your application. Applications are processed as quickly as possible. No calls will be made to the utility company for the regular assistance program.
 
Benefits:
The amount of benefits under the Home Energy Assistance Program will vary according to income and household size. Additional information about specific benefit amounts can be obtained by contacting your local Community Action Agency. After your application is reviewed, you will receive a written notice explaining your eligibility and the amount of assistance you will receive. Payments are generally sent directly to a utility company or fuel dealer and are credited to your account. Please allow 30 days for a response.