The LIHEAP program offers Winter Heating Non-Emergency and Crisis Benefits and Summer Cooling Non-Emergency and Crisis Benefits depending on the time of year. Winter Benefits are designed to help with the utility that heats the home. Summer Benefits help with electricity as the primary fuel source for cooling the home.

Winter Energy Assistance (Non-Emergency and Crisis) for ALL FUEL SOURCES used to heat the home IS AVAILABLE.

The programs will remain open until Friday, April 29, 2022, or until funds are exhausted.


To start your online application, click on the button below for the county in which you reside. You will also have the opportunity to upload copies of your supporting documentation during the application process.

Please review the Supporting Document Requirements before proceeding with your application. 

Failure to provide necessary information will delay the processing of your application.

Outreach Offices may now conduct in-person interviews by appointment only. To make an appointment, please call the Outreach Office in the county where you reside.

Telephone and video interviews are still available options.

Ways to Get an Application

  • Website-Apply online or Print the Available Printable Application
  • Phone
  • Fax
  • Take-One Boxes at our Outreach Offices and Administration Office
  • Mail
  • Email


Ways to Return an Application

  • Website-Fill out the online application and upload supporting documents
  • Email
  • Fax
  • Secure Drop Boxes at all Outreach Office Locations and Administration Office
  • Mail
  • In Person During Crisis Interview (To schedule an in-person interview please contact the Outreach Office in the county where you reside)

Printable Application and Other Documents

Click on the button below for the Utility Assistance Application to download and print an application. Please return the application and your supporting documents to the local Outreach Office for the county in which you reside. Locations and contact information for all Outreach Offices may be found at: https://ozarkopp.org/community-services-contact-information/

Please review the Supporting Document Requirements before proceeding with your application. Failure to provide necessary information will delay the processing of your application.

Persons Interested in the Low Income Home Energy Assistance Program who do not wish to fill out an application online or print one from this website may also call or email the outreach office that serves the county in which they reside to request an application be mailed to them or pick up a paper application from one of our conveniently located take-one boxes at each of our Outreach Office locations or our Central Office. Applications may be returned by mail or by putting them in the secured drop boxes located anywhere a take-one box is located.

Locations and contact information are listed at: https://ozarkopp.org/community-services-contact-information/

Low Income Home Energy Assistance Program (LIHEAP)

2,736 households benefited from the Home Energy Assistance Program, January 1 through September 30, 2020. $1,312,639.01 was spent in client direct payments to local utility providers on behalf of clients to offset the high costs of heating fuel and electricity during the Winter and Summer months. 

NOTE: LIHEAP Benefits cannot be considered income or resources for any purpose under state or federal law, including taxation. 


 The agency must verify HEAP eligibility requirements.  Verify means to secure proof of the accuracy of information given by household. This is done by documentation provided by the household OR by obtaining more information from another source as needed. The application process is designed to obtain information needed to decide eligibility and prevent duplication. The following information must be obtained along with a completed application: Picture ID for person applying for assistance, Social Security number for everyone in the household, current income of all persons in household 18 years and older, current home energy bills. A client file is established for each client including all needed information to process the application. All applicants’ approval or denial is based on meeting income requirements, after requirements are met, the applicants are notified in writing of the approval or denial status; then, payment is forwarded to the utility company.


Non Emergency LIHEAP will not prevent a shut-off.

Eligibility Guidelines:

LIHEAP (Low Income Home Energy Assistance Program) is an income-based program. Households must mee income eligilibyt (as listed in the Income Eligibility section) as well as provide all applicable documentation for the household listed in the HEAP Supporting Document Requirements (HEAP Supporting Document Requirements) in order to be considered for assistance.

Income Eligibility: (chart updated 11/08/2021)

For households required to apply for assistance on form AEO-9495, income eligibility will be determined by comparing the household’s maximum countable income (MCI) with the income eligibility chart below. (The countable income is a calculation based on GROSS Income for the household-income before deductions of any kind.) The income eligibility limits are set at 60% of of the state’s median income level for households with six (6) people or fewer and 150% of federal poverty level for households with seven (7) or more people. These income limits are the highest allowable by federal LIHEAP guidelines. 

Household (1)
MCI (2)
Household (1)
MCI (2)

(1) For each additional household member over the household size of 20, add $560.00 to the maximum MCI shown for a household size of 20.

(2) MCI should not be rounded when using the eligibility chart. If the household’s MCI is $.01 over the level shown for the household size, the household is ineligible for assistance (see section 6045 for procedures for income computation).


The agency has up to 35 days to process your application. Applications are processed as quickly as possible. No calls will be made to the utility company for the regular assistance program.


The amount of benefits under the Home Energy Assistance Program will vary according to income and household size. Additional information about specific benefit amounts can be obtained by contacting your local Community Action Agency. After your application is reviewed, you will receive a written notice explaining your eligibility and the amount of assistance you will receive. 
Payments are usually sent directly to a utility company or fuel provider and are credited to your account after application has been approved. Please allow 35 days from date of your application’s approval for payment to post.
Once a decision on your application has been made, if you wish to appeal the decision, you may obtain an appeal form from your local Community Action Agency or you may click HERE to access and print the Request for Appeal Hearing form to complete and send to the address listed at the bottom of the page.

Weatherization Referrals:

Weatherization referrals are available through the LIHEAP application process. If you are interested in being considered for the weatherization program, please answer “Yes” to both questions under the “Weatherization Services (WAP)” section on your LIHEAP application. Your contact information will be shared with the Weatherization Agency serving this area. That agency is Black River Area Development Corporation (BRAD). Once referral is made, Ozark Opportunities, Inc. will not be able to provide status updates.